Complete attention can be given to only one stimulus at a time, and necessary attention to only a limited number of stimuli at the same time.
In fact, you may have been listening intently to a conversation when someone in a different conversation mentions your name. But there is another barrier to effective verbal communication that can cause just as much trouble. Managers should not spend all of their time in the office politicking with the next level up; they should be in contact with the front line employees.
Highly complex messages that are filled with detail call for highly developed listening skills. For example, if I am to see you at noon but arrive 15 minutes late, my tardiness may affect how you interpret what I say to you. Receiving and attending are prerequisites to the rest of the listening process.
If you mistrust a speaker because of an accent, you could be rejecting important or personally enriching information. And the amount of information that can be retained is quite limited, though it varies somewhat with variations in the material to be retained. Workers feel comfortable in striking matches and smoking cigarettes in the area.
Sometimes the problem can be corrected through the use of mechanical devices that restore hearing loss, or through hearing aids that amplify sound. At any given time, numerous messages compete for our attention.
Understanding the differences between short-term memory and long-term memory will help explain the relationship. We are all familiar with aircraft accidents that were caused at least in part by controllers in the tower having to process too much information. I may tell my colleague that the temperature in the office is quite comfortable.
One of the authors of this book recalls attending a political rally for a presidential candidate at which about five thousand people were crowded into an outdoor amphitheater.
The course Communicating to Manage Performance is designed to focus attention on creating a climate of employee engagement through authentic communication.
With short-term memory, information is used immediately—within a few seconds, for example, as with a phone number that we look up. However, even when you are listening attentively, some messages are more difficult than others to understand and remember. Many times, a nonverbal response is all that is needed; indeed, it may even be the preferred type of response.
Summative Feedback Summative feedback is given at the end of the communication. Suppose you are attempting to read a book and watch TV at the same time. This simple process of detection and correction teaches workers how to solve problems, how to treat customers and how to use value standards in the workplace.
You may have used effective techniques to organize and support your message. The responding stage of listening occurs when a listener provides verbal or nonverbal feedback about the speaker or message.
Listeners often infer from the voice whether the speaker is happy or sad, fearful or confident, excited or bored. We listen more effectively when we consider the message in relation to its source.
For example, you are giving positive feedback to your instructor if at the end of class you stay behind to finish a sentence in your notes or approach the instructor to ask for clarification.
Responding and remembering are indicators of listening accuracy. When someone walks quickly away from a conversation or taps a pencil on the desk during a conversation, we may conclude that the person is in a hurry or is bored.
Leadership fails when it leaves employees turned off, poorly motivated, often present in the workplace but with their brains checked at the door presenteeism. What keeps you from remembering important information accurately? Always be mindful of your tone of voice and attitude.
Therefore, at the understanding stage of listening we should be on the lookout for places where our perceptions might differ from those of the speaker.
The consequences can be more severe, as described in the following story told by a fire inspector. Attention requires effort and desire.
People are more likely to evaluate a message positively if the speaker speaks clearly, presents ideas logically, and gives reasons to support the points made.Chapter 7 Listening.
giving careful and thoughtful attention & responses to messages.
Elements of the Listening Process. Hearing Attending Understanding Responding Remembering. Hearing. Physiological dimension of listening. Factors Influencing Hearing: background noise - auditory fatigue - physiological problems.
Attending. Author Joseph DeVito has divided the listening process into five stages: receiving, understanding, remembering, evaluating, and responding (DeVito, ). Receiving At this stage, we are still only hearing the message. The second stage in the listening process is the understanding stage.
Understanding or comprehension is “shared meaning between parties in a communication transaction” and constitutes the first step in the listening process.
Listening Defined The process of listening is often contrasted with hearing. Lundsteen considered hearing a physical act and listening a mental act.
Hearing she said had to do with our physiological capacity to receive and process sounds (, p. xv). Listening is the active process of receiving and responding to spoken (and sometimes unspoken) messages.
"Listening is not merely not talking," said poet Alice Duer Miller. "You can listen like a blank wall or like a splendid auditorium where every sound comes back fuller and richer." Listening.
6 Elements of Active Listening for Improved Personal Effectiveness Posted June 12th, by Marcia & filed under Communication. Innovation is the life-blood of today’s marketplace and so of the entire business world.Download